Terms & Conditions
Bern Pet Foods Limited are dedicated to delivering your total satisfaction by making your selection of ORIJEN pet food as simple as possible. If you have any suggestions or comments please email us using the link on the Contact Us page.
Our Contact details:
Bern Pet Foods Ltd.
The Old Tannery
Oakdene Road
Redhill
Surrey
RH1 6BT
United Kingdom
Tel: +44 (0)1737 767679
Fax: +44 (0)1737 766344
Email:
Bern Pet Foods Limited is a company registered in England and Wales with a Company Number 06821399 whose Registered Office is at The Old Tannery, Oakdene Road, Redhill, Surrey, RH1 6BT. The VAT Number is GB 971 1857 01
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept payment by both credit and debit cards.
We accept, Switch, Delta, Visa and MasterCard.
When you receive confirmation of your order, this is only an indication that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the event that a mistake has been made in pricing, where we have inadvertently under-priced goods, or we are no longer able to supply a particular product. In the case of a price increase, we will always contact you first to ensure that the revised price is acceptable.
Goods will ONLY be despatched to addresses within the UK & Ireland.
Charges for delivery are not included in the stated product price - see Shipping Costs (below) for details of applicable charges. Every product on this site is delivered by our standard service to UK mainland addresses(excluding the Scottish Highlands, UK Islands, Channel Islands, Northern Ireland and Ireland) unless you select a different delivery option at the checkout, all products ordered by this method will normally arrive within 2-5 working days.
Standard Shipping to UK Mainland:
£2.51 for parcels up to 0.50kg
£3.82 for parcels up to 1.00kg
£5.58 for parcels up to 5.00kg
£6.17 for parcels up to 15.00kg
£6.99 for parcels up to 26.99kg
FREE for parcels of 27kg and above
Standard Shipping to Highlands:
£2.51 for parcels up to 0.50kg
£3.82 for parcels up to 1.00kg
£5.58 for parcels up to 5.00kg
£5.93 for parcels up to 20kg, plus £0.33 per additional Kilo
Standard Shipping to UK Islands (Incl. Isle of Wight, Isle of Man, Hebrides, Orkney etc.):
£2.51 for parcels up to 0.50kg
£3.82 for parcels up to 1.00kg
£5.58 for parcels up to 5.00kg
£15.33 for parcels up to 20kg, plus £0.41 per additional Kilo
Standard Shipping to Channel Islands:
£2.51 for parcels up to 0.50kg
£3.82 for parcels up to 1.00kg
£5.58 for parcels up to 5.00kg
£15.33 for parcels up to 20kg, plus £0.41 per additional Kilo
Standard Shipping to Northern Ireland:
£2.51 for parcels up to 0.50kg
£3.82 for parcels up to 1.00kg
£5.58 for parcels up to 5.00kg
£15.33 for parcels up to 20kg, plus £0.41 per additional Kilo
Standard Shipping to Ireland:
£2.51 for parcels up to 0.50kg
£3.82 for parcels up to 1.00kg
£5.58 for parcels up to 5.00kg
£15.33 for parcels up to 20kg, plus £0.66 per additional Kilo
Please note that all deliveries require a signature from the customer to confirm delivery; however if alterative arrangements or a request is made for delivery without a signature (e.g. leave at side of house), then it is at the customer's risk, Bern Pet Foods Ltd will not accept any liability for lost or missing goods.
If you are out when we try to attempt your delivery we will leave you a card notifying you of our attempt and we will re-attempt the following working day. Should this re-delivery fail our courier will hold your parcel in the depot for up to 7 days whilst you arrange a final delivery. Should you not arrange for this to be done you will be charged for redlivery of your order.
Subject to availability we will ship your order on the next working day (Monday to Friday, Bank Holidays excluded). You should normally receive your order within 2-5 business days. Please allow an additional 2-3 days for deliveries to UK Islands, Channel Islands, Northern Ireland and Ireland.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
VAT at the standard rate of 20.0% will be added to all orders.
During the checkout process you will automatically be redirected to a secure fully encrypted HSBC website where you will be asked for your credit card details, in order to complete the purchase transaction. We do not hold any Credit Card details on our website, nor do we have access to the details that you provided to HSBC.
If you need to reach us, please email us, alternatively you can call on +44 (0)1737 767679 or fax us on +44 (0)1737 766344 or write to us:
Our Contact details:
Bern Pet Foods Ltd.
The Old Tannery
Oakdene Road
Redhill, Surrey
RH1 6BT
United Kingdom
Phone: +44 (0)1737 767679
Fax: +44 (0)1737 766344
Email:
Bern Pet Foods do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes
Please try to check your delivery on receipt. If signing for goods that are damaged please sign as "damaged", or "unchecked" if you're not able to check at the time of delivery.
In the unlikely event your order is received damaged please contact us immediately. Contact us with your Bern Pet Foods order number and with details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace or refund your order, whichever your preference. It is your responsibility to notify us of any incorrect goods supplied within 7 days of delivery.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
|
