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Home / Why Orijen / About Orijen / Our Guarantee
WHAT YOU CHOOSE FEED YOUR CHERISHED CAT OR DOG IS ONE OF THE MOST IMPORTANT DECISIONS YOU CAN MAKE.
We respect your choice and value your trust. That’s why we’re dedicated to upholding the highest standards of authenticity, nutritional integrity and food safety, and it’s why we make every ORIJEN product right here, in our award-winning kitchens.
Our promise is simple: If you or your pet is dissatisfied with any ORIJEN product, simply return the original package and unused portion to the pet shop where you made the original purchase for a full refund (Limited to bag sizes up to and including 2.27kg).
To assure our quality, our kitchens, ingredients, processes and foods meet the strictest European Union standards, and our ingredient suppliers are approved and audited by the Government of Canada and the United States Department of Agriculture.
Our Production and Quality Assurance Teams apply strict and rigorous standards.
- At all stages of production and preparation, we utilize both Good Manufacturing Principals — a worldwide system for the control and management of manufacturing and quality testing of foods, and Hazard Analysis and Critical Control Point Analysis (HACCP) — an internationally recognized and systematic preventive approach to food safety.
- Our quality management systems extend well beyond our kitchens going forward to our distributor partners and back to our ingredient suppliers, all of whom we know and trust.
- Our meat ingredients are produced exclusively from animals classified ‘fit for human consumption.’
- Our fresh meats, including chicken, turkey, eggs, fish, beef, pork, wild boar, bison and lamb are produced within our region in dedicated, federally approved facilities.
- Our fresh regional ingredients truly meet the AAFCO definition for ‘fresh’, where refrigeration is their only form of preservation — no chemicals, no heat, no freezing!
But perhaps the best assurance of quality is our international reputation of authenticity. At Champion, our foods are never outsourced and you can be assured that ORIJEN is never produced or packaged in any facility other than our own.
In today’s world of multinationals and marketing puffery, our world-wide reputation as maker of Canada’s Best Petfoods stands apart.
Thank you for your trust in Champion.