Terms & Conditions

About Us

Bern Pet Foods Limited are dedicated to delivering your total satisfaction by making your selection of ORIJEN pet food as simple as possible. If you have any suggestions or comments please email us using the link on the Contact Us page.

Reaching Us

If you need to reach us, please email us, alternatively you can call on +44 (0)1737 767679 or fax us on +44 (0)1737 766344 or write to us:

Our Contact Details

Bern Pet Foods Ltd.
Park House
77-81 Bell Street
Reigate
Surrey
RH2 7AN
United Kingdom

Tel: +44 (0)1737 767679
Fax: +44 (0)1737 766344
Email: Click HERE to email us

Bern Pet Foods Limited is a company registered in England and Wales with a Company Number 06821399 whose Registered Office is at Park House, 77-81 Bell Street, Reigate, Surrey, RH2 7AN. The VAT Number is GB 971 1857 01

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept payment by both credit and debit cards.
We accept, Switch, Delta, Visa and MasterCard.

When you receive confirmation of your order, this is only an indication that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the event that a mistake has been made in pricing, where we have inadvertently under-priced goods, or we are no longer able to supply a particular product. In the case of a price increase, we will always contact you first to ensure that the revised price is acceptable.

Shipping & Handling

Goods will ONLY be dispatched to addresses within the UK & Ireland.

Charges for delivery are not included in the stated product price – see Shipping Costs (below) for details of applicable charges. Every product on this site is delivered by our standard service to UK mainland addresses (excluding the Scottish Highlands, UK Islands, Channel Islands, Northern Ireland and Ireland) unless you select a different delivery option at the checkout. All products ordered by this method will normally arrive within 2-5 working days.

Shipping Costs (Incl. VAT)

Standard Shipping to UK Mainland:
£2.58 for parcels up to 0.50kg
£3.90 for parcels up to 2.30kg
£4.99 for parcels up to 22.79kg
FREE for parcels of 22.8kg and above

Standard Shipping to Highlands:
£2.58 for parcels up to 0.50kg
£3.90 for parcels up to 2.30kg
£4.99 for parcels up to 22.79kg
FREE for parcels of 22.8kg and above

Standard Shipping to UK Islands (Incl. Isle of Wight, Isle of Man, Hebrides, Orkney etc.):
£2.58 for parcels up to 0.50kg
£3.90 for parcels up to 2.30kg
£4.99 for parcels up to 22.79kg
FREE for parcels of 22.8kg and above

Standard Shipping to Channel Islands:
£2.58 for parcels up to 0.50kg
£3.90 for parcels up to 2.30kg
£4.99 for parcels up to 22.79kg
FREE for parcels of 22.8kg and above

Standard Shipping to Northern Ireland:
£2.58 for parcels up to 0.50kg
£3.90 for parcels up to 2.30kg
£4.99 for parcels up to 22.79kg
FREE for parcels of 22.8kg and above

Standard Shipping to Ireland:
£2.58 for parcels up to 0.50kg
£3.90 for parcels up to 2.30kg
£4.99 for parcels up to 22.79kg
FREE for parcels of 22.8kg and above

Please note that all deliveries require a signature from the customer to confirm delivery; however if alternative arrangements or a request is made for delivery without a signature (e.g. leave at side of house), then it is at the customer’s risk; Bern Pet Foods Ltd will not accept any liability for lost or missing goods.

If you are out when we try to attempt your delivery we will leave you a card notifying you of our attempt and we will re-attempt the following working day. Should this re-delivery fail our courier will hold your parcel in the depot for up to 7 days whilst you arrange a final delivery. Should you not arrange for this to be done you will be charged for redelivery of your order.

Delivery Schedule

Subject to availability we will ship your order on the next working day (Monday to Friday, Bank Holidays excluded). You should normally receive your order within 2-5 business days. Please allow an additional 2-3 days for deliveries to UK Islands, Channel Islands, Northern Ireland and Ireland.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

VAT at the standard rate of 20.0% will be added to all orders.

Credit Card Security

During the checkout process you will automatically be redirected to a secure fully encrypted Realex Payments website where you will be asked for your credit card details, in order to complete the purchase transaction. We do not hold any Credit Card details on our website, nor do we have access to the details that you provided to Realex.